At Sarastockdesigns, we strive to provide high-quality digital machine embroidery designs that meet your expectations. However, we understand that sometimes a product may not fit your needs. Below is our refund policy for digital products.
Eligibility for Refunds
We offer a 3-day money-back guarantee for all purchases made on our website. If you are not satisfied with your digital machine embroidery design, you can request a full refund within 3 days of purchase. After this period, no refunds will be issued.
Requirements for Refunds
To be eligible for a refund, you must:
- Not have used or accessed the digital product beyond previewing it.
- Contact us via email at sara@saradigitizing.com with your order number and reason for the refund.
- Ensure that your request is made within the 14-day window from the date of purchase.
Refund Process
- Initiate a Refund Request: Send an email to sara@saradigitizing.com with your order details.
- Review and Approval:Â We will review your request and approve it if it meets our refund criteria.
- Refund Issuance: Once approved, your refund will be processed within 5-7 business days via the original payment method.
No Refund Policy for Used Products
Once a digital product has been downloaded or accessed, it is considered used and is not eligible for a refund. This policy is in place due to the non-returnable nature of digital goods.
Legal Compliance
Our refund policy complies with applicable consumer protection laws. For customers in regions with specific refund requirements, such as the EU’s 14-day cooling-off period, we will adhere to those regulations.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at sara@saradigitizing.com.
This policy is designed to ensure transparency and fairness in our refund process. We appreciate your understanding and look forward to serving you with the best digital machine embroidery designs.